Refunds & Cancellation

We promise easy exit, so this policy is short and honest.

Stopping

• There is nothing to cancel: because we never set up auto-renewal, you only ever pay for a month when you choose to. Don’t want another month? Simply don’t pay for one — no calls, no retention scripts, no guilt.
• To stop, pause, or change anything, just message us — we’ll confirm.

Refunds

• Stopped mid-month: boxes already delivered in the month you paid for are yours; we refund ₹250 for each undelivered box remaining in that month, to your original payment method, within 5–7 working days.
• Damaged or missing items: tell us on WhatsApp; we replace them in your next delivery, or refund that box if you prefer.

Taking a break

Need to pause — travel, exams, a busy month? Since nothing auto-renews, just tell us before your next month and we’ll hold your child’s slot. Boxes you’ve already paid for stay yours.

How to reach us

WhatsApp or call +91-XXXXX-XXXXX, or email hello@chuie.in. Refund questions are answered by the founding team, usually the same day.